Refund policy

 

30-Day Satisfaction Guarantee:

If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

• Items must be unused, unworn, and in their original packaging.
  
  

• Returns must be initiated within 30 days of delivery.
  
  

• Proof of purchase is required.
  
  

Return Process:

To request a return, please email nqtrung9286@gmail.com with the following information:

• Your order number
• Proof of purchase, such as a screenshot, receipt, or order confirmation
• The reason for your return request
• Clear photo or video evidence if the product is faulty, damaged, incorrect, or has a quality issue

We will respond within 1 – 2 business days with return instructions. After that, please ship the item back to the address provided using a trackable shipping method.

Once the returned item is received, refunds will be processed within 7 business days. Please note that your bank or payment provider may need additional time to transfer the funds back to your account.

Refunds:

• Refunds will be issued to the original payment method.
  
  

• Please allow 5–7 business days for the refund to reflect in your account.
  
  

Exchanges:

• Exchanges are subject to product availability.
  
  

• If the desired item is out of stock, a refund will be issued instead.
  
  

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.